1. Product Authenticity
All jewellery sold is certified and hallmarked to ensure purity and authenticity. Customers are advised to verify product details at the time of purchase. Once the product is sold, authenticity claims will be supported only with valid documentation provided during billing. Any concerns must be raised immediately after purchase for proper resolution.
2. Pricing Transparency
All prices are calculated based on current gold or silver rates, along with making charges, wastage, and applicable GST. The final price will be clearly communicated before purchase. Rates may change daily based on market fluctuations, and customers are encouraged to confirm rates at the time of billing.
3. Order Confirmation
Orders are considered confirmed only after full or partial payment is successfully received. KTC & Sons Jewellers reserves the right to cancel or modify orders in case of pricing errors, stock issues, or unforeseen circumstances, with proper notification provided to the customer.
4. Custom Orders
Customized jewellery orders require advance payment and cannot be cancelled once production begins. Delivery timelines may vary based on design complexity. Customers must review and approve designs before production to avoid discrepancies in the final product.
5. Product Availability
All products are subject to availability. In rare cases where a product becomes unavailable after order placement, customers will be informed and offered an alternative or refund. We strive to maintain accurate inventory but cannot guarantee stock at all times.
6. Billing Accuracy
Customers must review their invoice carefully at the time of purchase. Any discrepancies must be reported immediately. Once billing is completed and acknowledged, corrections may not be possible unless verified under exceptional conditions.
7. Payment Terms
We accept multiple payment methods including cash, card, and digital payments. All transactions must be completed in full before product delivery. Any payment disputes must be resolved with valid proof of transaction.
8. Delivery Commitments
Delivery timelines are estimates and may vary due to unforeseen circumstances. We aim to deliver products on time, but delays may occur during peak seasons or due to logistical challenges.
9. Product Inspection
Customers are required to inspect products at the time of delivery or purchase. Any visible defects or issues must be reported immediately. Claims made after acceptance may not be entertained.
10. Ownership Transfer
Ownership of the jewellery transfers to the customer only after full payment is received. Until then, the product remains the property of KTC & Sons Jewellers.
11. Design Variation
Minor variations in design, color, or weight may occur due to handcrafted processes. These variations are natural and do not qualify as defects.
12. Maintenance Responsibility
Customers are responsible for maintaining jewellery after purchase. Proper care must be taken to avoid damage, and professional servicing is recommended when required.
13. Weight Accuracy
Jewellery weight mentioned includes net gold weight and may vary slightly due to manual crafting. Final billed weight is considered accurate and binding.
14. Tax Compliance
All purchases are subject to applicable GST as per government regulations. Customers must ensure correct billing details for compliance purposes.
15. Liability Limitation
KTC & Sons Jewellers is not liable for indirect damages or losses arising after product purchase. Liability is limited to the value of the purchased item.
16. Misuse of Product
Damage caused due to misuse, negligence, or improper handling is not covered under any responsibility. Customers are advised to use jewellery appropriately.
17. Policy Updates
Terms and conditions may be updated periodically without prior notice. Customers are encouraged to review them regularly.
18. Dispute Resolution
Any disputes shall be subject to the jurisdiction of Coimbatore courts. Efforts will be made to resolve issues amicably before legal proceedings.
19. Customer Agreement
By purchasing from us, customers agree to all stated terms and conditions. Acceptance is considered binding upon completion of transaction.
20. Final Authority
KTC & Sons Jewellers reserves the final right to interpret and enforce these terms and conditions in all circumstances.