1. Return Eligibility
Returns are accepted only for eligible products within the specified return period from the date of delivery or purchase.
2. Return Timeframe
Customers must initiate return requests within the defined timeframe. Requests beyond this period may not be accepted.
3. Product Condition
Returned jewellery must be unused undamaged and in original condition with tags packaging and invoice intact.
4. Non Returnable Items
Customized made to order and engraved jewellery items are not eligible for return or refund under any circumstances.
5. Return Approval
All return requests are subject to verification and approval before processing to ensure compliance with policy guidelines.
6. Refund Method
Refunds will be processed through the original payment method or as store credit based on eligibility and conditions.
7. Refund Processing Time
Approved refunds will be processed within a reasonable timeframe after successful product inspection.
8. Deduction Charges
Making charges wastage charges and applicable taxes may be deducted as per company policy during refund processing.
9. Exchange Option
Customers may opt for product exchange instead of refund subject to availability and price difference adjustments.
10. Return Shipping
Return shipping responsibility may vary depending on the reason for return and will be communicated during request approval.
11. Damaged Products
Damaged or defective items must be reported immediately upon delivery with proper proof for eligibility of return or replacement.
12. Incorrect Product
If an incorrect product is delivered customers must notify us promptly to initiate replacement or return process.
13. Inspection Process
All returned products undergo quality inspection before approving refunds or exchanges to ensure compliance.
14. Partial Refunds
Partial refunds may be issued in cases where products show signs of use damage or missing components.
15. Cancellation Refund
Refunds for cancelled orders are processed only if cancellation occurs before shipment or production begins.
16. Offer Products
Products purchased under special offers or discounts may have limited return or refund eligibility.
17. Refund Delays
Refund delays may occur due to banking processes or payment gateway timelines beyond our control.
18. Store Credit Option
In certain cases refunds may be issued as store credit which can be used for future purchases.
19. Customer Responsibility
Customers must ensure safe return packaging to avoid damage during transit which may affect refund eligibility.
20. Policy Updates
This return and refund policy may be updated periodically and customers are encouraged to review it regularly.