1. Shipping Availability
We offer shipping services across selected locations within India. Availability may vary depending on delivery area and logistics support.
2. Order Processing Time
Orders are processed within a standard timeframe after confirmation. Processing may take longer for customized or high value jewellery items.
3. Delivery Timeline
Delivery timelines depend on product availability and location. Estimated delivery dates are provided during order confirmation.
4. Shipping Charges
Shipping charges if applicable will be clearly communicated at the time of purchase. Certain orders may qualify for free shipping based on value.
5. Secure Packaging
All jewellery items are packed securely using tamper proof packaging to ensure safety during transit and prevent damage.
6. Tracking Details
Customers will receive tracking details once the order is shipped allowing them to monitor delivery status in real time.
7. Delivery Confirmation
Orders require acknowledgment at the time of delivery. Signature or OTP verification may be required for secure handover.
8. Delayed Deliveries
Delays may occur due to unforeseen factors such as weather conditions logistics issues or high demand periods.
9. Address Accuracy
Customers must provide accurate delivery details. Incorrect or incomplete addresses may result in delays or failed deliveries.
10. Delivery Attempts
Courier partners may attempt delivery multiple times. Failure to receive the order may lead to return shipment.
11. Shipping Partners
We work with trusted courier partners to ensure reliable and safe delivery of jewellery products.
12. Risk Responsibility
We take full responsibility for products until they are delivered to the customer successfully.
13. Damaged Package Handling
If the package appears damaged customers must refuse delivery or report immediately for proper action.
14. Remote Area Delivery
Delivery to remote locations may take additional time depending on accessibility and courier availability.
15. International Shipping
International shipping may be available on request subject to additional charges and customs regulations.
16. Delivery Restrictions
Certain high value items may require special delivery arrangements or in store pickup for security reasons.
17. Holiday Delays
Deliveries may be affected during public holidays or festive seasons due to increased demand.
18. Order Cancellation Before Shipping
Orders can be cancelled before dispatch. Once shipped cancellation requests may not be accepted.
19. Contact Support
Customers can contact support for any shipping related queries tracking issues or delivery concerns.
20. Policy Updates
This shipping policy may be updated periodically based on operational or regulatory changes.